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REPeValuator screenshot

REPeValuator

What is REPeValuator?

REPeValuator is a customer contact center simulation backed by decades of data to identify top talent for customer care centre representative roles.

REPeValuator is an online selection, certification and training solution that can accurately fill sales and service positions. REPeValuator includes 4 rich simulated customer interactions: Two chat-based and two voice. To properly assess keyboarding skills, it is completed via computer.


What is the task?

The test taker is presented with a job simulation such a simulated chat or phone interruptions with customers and communicate via the REPeValuatior screen. The test taker should address customer queries and solve their problems by choosing the best response from the four alternatives provided.

This screen has 4 main sections where the test taker enters the information:

  • the customer information section
  • the customer account record section
  • the notification section
  • the response options section

REPeValuator researches information on needed skills and the customer's needs to generate the response options. After filling in the relevant information the test taker is asked to summarise the call.

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Aon ability test: Working memory

scales blo - Working Memory

What does this assessment measure?

Short-term memory and the capacity of sensory memory

What is the task?

The test taker is presented with an image on-screen and must decide quickly if the image presented is the same as that of the second to last picture shown.

Each test is created by an item generator at run-time. This means that the assessment is different for each test taker thereby helping to prevent cheating, which is important when running unsupervised online administrations.

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Aon ability test: Information handling

scales clues - Information Handling

What does this assessment measure?

Information handling in complex situations

What is the task?

The test-taker is presented with a project manager’s email inbox who has left the company suddenly. The test-taker is tasked to take over and to action what is necessary. The look and feel of the test reflects common office software.

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Aon ability test: Monitoring ability

scales cmo - Monitoring Ability

What does this assessment measure?

The ability to monitor activity on-screen.

What is the task?

The test taker is presented with a number of moving objects and is required to identify the number of these.

Each test is created by an item generator at run-time. This means that the assessment is different for each test taker thereby helping to prevent cheating, which is important when running unsupervised online administrations.

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Aon ability test: Ability to concentrate

scales e3+ - Ability to Concentrate

What does this assessment measure?

The ability to concentrate

What is the task?

The test taker is presented with different elements and needs to react to them in a certain way as fast as possible.

Each test is created by an item generator at run-time. This means that the assessment is different for each test taker thereby helping to prevent cheating, which is important when running unsupervised online administrations.

Read more...

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