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REPeValuator screenshot

REPeValuator

What is REPeValuator?

REPeValuator is a customer contact center simulation backed by decades of data to identify top talent for customer care centre representative roles.

REPeValuator is an online selection, certification and training solution that can accurately fill sales and service positions. REPeValuator includes 4 rich simulated customer interactions: Two chat-based and two voice. To properly assess keyboarding skills, it is completed via computer.


What is the task?

The test taker is presented with a job simulation such a simulated chat or phone interruptions with customers and communicate via the REPeValuatior screen. The test taker should address customer queries and solve their problems by choosing the best response from the four alternatives provided.

This screen has 4 main sections where the test taker enters the information:

  • the customer information section
  • the customer account record section
  • the notification section
  • the response options section

REPeValuator researches information on needed skills and the customer's needs to generate the response options. After filling in the relevant information the test taker is asked to summarise the call.

Read more...
Aon ability test verbal reasoning

scales verbal (admin) - Verbal Reasoning

What does this assessment measure?

Find and use information from different type of written sources 

What is the task?

The test taker is presented with a number of articles, lists and instructions and must seek out the information needed to answer specific questions. It uses a fictional character and company scenario throughout the assessment.

Each test is created by an item generator at run-time. This means that the assessment is different for each test taker thereby helping to prevent cheating, especially important for unsupervised, online administration.

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Aon ability test verbal reasoning

scales verbal (consumer) - Verbal Reasoning

What does this assessment measure?

The ability to draw logical conclusions from complex verbal information.

What is the task?

The test taker is presented with a range of written information and is required to locate the relevant information, and draw logical conclusions from this to answer the questions. The look and feel of the test reflects common office software.

Each test is created by an item generator at run-time. This means that the assessment is different for each test taker thereby helping to prevent cheating, especially important for unsupervised, online administration.

Read more...
cut-e scales verbal finance - Verbal Reasoning

scales verbal (finance) - Verbal Reasoning

What does this assessment measure?

The ability to draw logical conclusions from complex verbal information.

What is the task?

The test taker is presented with a number of articles, lists and instructions and must seek out the information needed to answer specific questions. The look and feel of the test reflects common office software.

Each test is created by an item generator at run-time. This means that the assessment is different for each test taker thereby helping to prevent cheating, especially important for unsupervised, online administration.

Read more...
cut-e verbal reasoning

scales verbal (industry) - Verbal Reasoning

What does this assessment measure?

Ability to draw logical conclusions from complex verbal information

What is the task?

The test taker is presented with a number of articles, lists and instructions and must seek out the information needed to answer specific questions. The look and feel of the test reflects common office software.

Each test is created by an item generator at run-time. This means that the assessment is different for each test taker thereby helping to prevent cheating, especially important for unsupervised, online administration.

Read more...

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